Refund Policy

Last updated: February 2024

1. Overview

This product is operated by Yanhu Cao, operating under the brand name Velovol / FastMount.

Velovol offers digital software products delivered electronically.

Refunds are handled in accordance with consumer protection laws and Paddle’s payment policies.

2. Refund Guarantee

We offer a 14-day money-back guarantee.

If you are not satisfied with the product, you may request a full refund within 14 days of purchase, no questions asked.

3. Non-Refundable Cases

Refunds may not be granted if:

• The refund window has expired
• The software has been used in production environments
• The issue is caused by user-managed infrastructure

4. How to Request a Refund

To request a refund, contact:

Email: support@velovol.com

Include:

• Order ID
• Reason for refund

5. Processing Time

Approved refunds will be processed by Paddle and may take several business days to appear on your statement.

6. Chargebacks

Unauthorized chargebacks may result in suspension of service.